At StylesLuxe, we are committed to delivering your orders efficiently and professionally. This Shipping & Delivery Policy applies to all eligible products purchased through our website.
1. Delivery Coverage
We currently deliver across Saudi Arabia. Delivery availability may vary depending on your location, courier coverage, and operational service areas.
2. Order Processing
Orders are processed after successful confirmation and verification. We aim to prepare orders for dispatch within a reasonable timeframe, although processing periods may vary depending on stock confirmation, payment review, public holidays, promotions, and order volume.
3. Shipping Charges
StylesLuxe offers free delivery on orders above 100 SAR.
For orders below 100 SAR, a standard delivery fee will apply. The delivery charge will be shown clearly at checkout before the order is completed.
From time to time, we may offer promotional shipping benefits, including temporary free shipping offers on selected products, categories, or order values.
4. Delivery Timelines
We work to deliver orders within a reasonable timeframe based on destination and courier service. Delivery times shown at checkout or shared during order updates are estimates only and may vary.
Delivery may be affected by:
- Destination city or area
- Courier capacity and operational load
- Public holidays and weekends
- Weather or emergency conditions
- Remote or difficult-to-reach locations
- Incorrect address information
5. Address Accuracy
Customers are responsible for entering complete and accurate shipping details, including full name, phone number, street or location details, city, and any other information required to complete delivery successfully.
Incorrect or incomplete information may lead to delays, failed delivery attempts, or additional charges.
6. Shipment Updates
Where available, customers may receive order or shipment updates through email, message, or other order communication methods. Tracking availability depends on the courier service and operational system used.
7. Delivery Delays and External Factors
We are not responsible for delays caused by circumstances outside our direct control, including but not limited to:
- Courier interruptions
- Adverse weather conditions
- Public holidays
- Remote-area courier limitations
- Incorrect address or unavailability of recipient
- Operational or technical disruptions
8. Failed Delivery Attempts
If delivery cannot be completed due to customer unavailability, incorrect shipping information, or refusal to accept delivery, the order may be delayed, returned, or subject to additional handling or delivery charges where applicable.
9. Damaged, Missing, or Incorrect Deliveries
If you receive a damaged, incomplete, or incorrect order, please contact us as soon as possible after receiving the shipment. We may request your order number and supporting photos to review the issue properly and provide a resolution.
10. Delivery Contact Details
StylesLuxe
Riyadh, Saudi Arabia
Email: contact@stylesluxe.com
Phone: 0530356204